[My audiologist] explained the nature of my hearing loss in terms that I could visualize and understand, and clearly described a range of options to improve my hearing so I could make a well-informed choice. What was most impressive, however, was his follow-up once I had purchased a new hearing aid. He has regularly checked its effectiveness, adjusted it for maximum benefit to suit my lifestyle, and always been available if I had any concerns.

I have much more severe hearing loss in one ear than the other. [My audiologist] also recommended I have a medical check-up to determine whether there was any underlying cause. The neurologist found a substantial tumour was pressing on the auditory nerve. Although it fortunately appears to be benign, it requires regular checking as there could be severe side-effects.

- Resident, Cowichan Valley, BC